प्रश्नोत्तर · Frequently Asked Questions

Yes — walk-ins are welcome during opening hours. The simplest path is to call 9711171753 a few minutes ahead so the front desk can show you the available seats and the facilities. We're at GF, Govind Dham, Railway Road, Garhi Harsaru, Gurgaon – 122505. Open in Google Maps →

Fill out the online registration form — it takes about two minutes. We collect your name, contact, address, occupation, an ID type and number, your preferred plan and joining date, and optionally a selfie + photos of your ID. Submit it; the front desk reviews and approves, and once approved you can sign in to the member portal with the same Google email.

If you'd rather not use the online form, walk in or call — we can also enrol you at the front desk.

Yes. New members get a short free trial (the default is a couple of days — the front desk will confirm the current length) so you can see whether the space suits your study style before paying. See the Trials section below for how it works and how to convert to a paid plan.

Of course. On the homepage Enquiry form we only ask for your name and mobile number — everything else is optional. We'll call you back within a few hours. Alternatively, message us on WhatsApp or call 9711171753 / 9910468040.

A photo ID (Aadhaar, PAN, Voter ID, Driving Licence, Passport, or Student ID — any one), your laptop and study material, and your phone for Wi-Fi setup. If you're a minor, please bring a guardian's ID as well. The first fee (or trial agreement) and rules acknowledgement happen at the front desk.

The standard plan slate is:

• 1 Month — ₹900
• 3 Months — ₹2,400 (~₹800 / month)
• 6 Months — ₹4,500 (~₹750 / month)
• 9 Months — ₹6,300 (~₹700 / month)
• 12 Months — ₹7,200 (₹600 / month — saves 50% vs the base monthly rate)

The longer plans are heavily discounted vs the base ₹1,200 / month rate. The live pricing table on the homepage always reflects whichever offer is currently active.

From your chosen joining date — not from the day you pay. So if you pay on the 18th and tell us you're joining the 22nd, your seat is yours from the 22nd. Validity is inclusive: a 1-month plan starting May 22 runs through June 21 (the last day you have access), not June 22.

Pay the next fee at the front desk before your current validity ends. Renewals chain on automatically — the new period starts the day after your current valid-till, so you don't lose or double-count days. Your member portal shows your current valid-till and full fee history.

Yes — just pay the longer plan's fee on your next renewal. We don't pro-rate mid-period, but the new term starts the day after your existing valid-till so nothing is wasted. If you're currently on a 1-month plan and want to lock in 12-month pricing, switch at renewal time.

No. Whatever you already paid is locked for that period. The revision only affects new fees logged after the new rates take effect. See the Fees Revising Soon notice — renewing now lets you lock in today's pricing before the bump.

Cash, UPI, or bank transfer at the front desk. We log every fee against your member record so it appears in your portal Fee History and your printable receipt.

Yes. Every fee gets a printable A5 receipt with a sequential number in the format SRRL/YYYYMM/####. The front desk can print it on the spot, share the PDF on WhatsApp, or re-share it any time later. The same receipts are visible in the Fee History card of your member portal.

Your seat becomes overdue and the front desk may free it for a waiting member. We don't charge a punitive late fee, but renewing late doesn't extend your previous period — the new period starts on the day you pay. Pay before expiry to keep your seat continuously.

No — registration and membership fees are non-refundable and non-transferable under any circumstances. This is one of the published library rules. If your plans are uncertain, start with a shorter plan and upgrade later.

Sign in to your member portal — the Fee History table shows every receipt with date, plan, mode, amount, and a link to the printable PDF. If anything looks off, message the front desk.

Yes. We assign one seat per member, first-come-first-served, and it stays yours for the duration of your plan. Your seat number is on your member portal and your receipts. Seat-sharing between people is not permitted (per the rules).

Yes. Open the Seat Map card in the member portal and tap any available (green) seat — that submits a switch request to the front desk. We review and confirm; while a request is pending, the map shows your current and requested seats with a clock icon. You can also walk up to the front desk and ask.

Yes — the entire study lounge is fully air-conditioned. The seat map in the member portal even marks the location of the AC unit on the wall, so if you prefer being closer to it (or further from it) you can pick accordingly when requesting a seat change.

Yes. Clean washrooms are maintained on-site and checked multiple times a day. There's also a small pantry / refreshment area with a refrigerator where you can store your dabba. Food and snacks should be eaten in the refreshment zone — not at the desks (it's a house rule).

Yes. Every workstation has a power socket. We also provide chargeable personal desk lamps — pick yours up, use it for the day, and dock it again when you leave. Please switch the desk light and socket off at the end of your session.

We're typically open Monday through Sunday, 8:00 AM – 8:00 PM. Hours can flex around holidays, festivals, and occasional maintenance, so please call ahead the first time: 9711171753. The homepage shows a live "Open Today" badge that reflects the current status.

Usually yes — most public holidays we stay open. A few major festival days may be closed or have shorter hours; we announce these on the Instagram and the members' WhatsApp group. Call to confirm before travelling.

Members are assigned a shift at the time of registration based on the seat and timing they prefer (e.g. "9 AM – 6 PM"). Entry during the assigned shift is what your plan covers. If you want a different shift, talk to the front desk — we can adjust based on availability.

200 Mbps fibre, no throttling, no data cap — fast enough for video calls, large downloads, online classes. We do log network activity for safety; the connection is meant for study and work, not for inappropriate or restricted content (per the rules). Misuse leads to termination of membership.

No. We run on 100% power backup — desks, lights, Wi-Fi, and ACs all stay on through grid outages. Rooftop solar with battery backup is on our roadmap as an additional layer.

New members can try the library free for a short window (the front desk sets the default — typically a couple of days). You get a real seat, real Wi-Fi, real desk lamp, and everything else — exactly as a paying member experiences it. If it suits you, we convert you to a paying plan; if not, no obligation.

Yes, at the front desk's discretion. If a couple of days wasn't enough to know, ask and we'll often push the trial out by another day or two so you can make a confident call.

Pay your first fee at the front desk. We flip your status from "trial" to "active", extend your seat-valid-till from the joining date you picked, and you continue uninterrupted at the same seat. The whole process takes a minute.

One trial per new prospective member. If you've trialled before and didn't continue, the front desk has discretion to allow another trial or ask you to start with a paid month. Please don't sign up multiple times under different names — we'll spot it.

It's an optional field where you tell us the day you intend to stop using your seat — for example, if your exam is in mid-July and you'll likely stop around then. It's not a binding commitment and doesn't end your membership early. It just helps us plan seat availability for new joiners on the waiting list.

Sign in to the member portal, find the "How long do you plan to stay?" card, click Set / update, pick a date, save. You can change it as often as you like or clear it entirely.

No. Your seat is yours through your paid validity, no matter what your Stay Intent date says. The intent is purely informational — it gives the front desk a heads-up so they can plan, not an instruction to release your seat. If you change your mind, just update or clear the date.

Easiest path: call us. We can tell you right away which seats are open, what AC proximity they have, and approximate "freeing up" dates based on members' validity and stay-intent. Walk-ins are welcome too — pop in and we'll show you the floor.

Go to login and sign in with the same Google email you used on your registration form. There's no separate password and no manual linking step — we match you by email automatically. If it says "not yet linked", call the front desk so we can verify the email on your member record.

• Your status, plan, seat number, and valid-till (e.g. "Expiring in 5 days").
• Full Fee History with downloadable receipts.
• The Seat Map — tap any open seat to request a switch.
• Request an Update for your contact, address, or other profile fields.
• Set your Stay Intent date.
• See pending change requests and their status.

Click Request an Update in the portal — it opens a form with every editable field (name, contact, address, occupation, ID, preferences). Only the fields you change are submitted. The front desk reviews and applies the patch, usually within a day. You can see whether it's pending, approved, or rejected on the same screen.

Your plan, seat, and validity dates are set by the front desk and can't be self-edited — request a seat change via the seat map, and pay at the desk for plan changes.

Yes — it's fully responsive. Sign-in, seat map, fee history, stay-intent and update requests all work on a phone browser. Native iOS / Android apps are on our long-term roadmap.

Yes — for active members, in good standing. Up to 10 single-sided B&W A4 pages per member, per calendar month. Hand the front desk your file via USB, WhatsApp, or email; collect the print in a few minutes. Personal and academic use only — no bulk or commercial printing. Colour prints, scans, and lamination are available at standard rates. See the Free Print Service notice for full terms.

Yes. Submit a print request from inside the portal — attach the file, title it, set the page count (max 50), and the front desk picks it up at their next pass at the printer. You can withdraw a pending request from the portal too.

An in-browser utility at our Tools page — shrink PDFs and images without uploading them anywhere. Everything runs locally on your device, so nothing leaves your phone or laptop. Useful for sending fee receipts on WhatsApp, attaching docs to forms with size limits, etc. Free, no sign-in.

Yes — also at /tools. Free, in-browser, no upload. Generate QR codes for URLs, Wi-Fi creds, vCards, UPI, etc. We built it because we kept needing one for our own posters; figured we'd leave it open for everyone.

Please do. There's a Request a Tool form on the Tools page — describe what you need and who'd use it. We read every one and build the ones that seem broadly useful (and stay free + no-upload, like the rest of /tools).

Any one of: Aadhaar, PAN, Voter ID, Driving Licence, Passport, or Student ID. You can also pick "Other" on the form if your ID isn't listed. Selfie + ID photos can be uploaded on the registration form, or shown at the front desk.

No — Aadhaar is one option among several. PAN, Voter ID, DL, Passport, or Student ID are all accepted. We need to verify identity for safety and our published rules, but we don't insist on Aadhaar specifically.

Yes, with conditions. Your parent or guardian registers and signs on your behalf and is fully responsible for fees, behaviour, and any damages. Bring the guardian's ID along with yours. Per the rules for minors, staying past 9:00 PM needs written parental consent, and stricter web-use filtering applies.

At the bottom of the registration form, the declaration asks you to confirm you're signing either for yourself or as a guardian. If you pick guardian, the rest of the form is filled for the minor but the declared signer (and ID) is the guardian. Guardians accept the full rules, fees, and liability on the minor's behalf.

The fields on your registration form (name, contact, address, occupation, ID type + number, joining date, plan), the fee receipts the front desk generates, your seat assignment, and any change requests you submit through the portal. We also store optional uploaded images (your photo, ID front/back) if you provided them.

Library administrators (front desk) can see all member records — they need to in order to run things. You can see your own member record and your own fee receipts in the portal. Other members cannot see your data. This is enforced server-side by our database security rules, not just in the UI.

We log network activity at the router level — this is standard for shared-Wi-Fi institutions and is necessary for safety, abuse handling, and the occasional legal request. We don't read your personal messages or browsing in detail; the logs are used to investigate misuse if a complaint comes in. The full policy is in the library rules.

CCTV is being rolled out across the premises — see the "Coming Soon" tile on the homepage. Once active, cameras run 24/7 for safety and dispute resolution. Footage is reviewed only when needed (incidents, lost items, harassment complaints).

Write to us (in person or on WhatsApp) and we'll mark your record as closed. We keep minimal data for as long as legally required (e.g. so we can re-print historical receipts on request), but personal contact details and uploaded ID images can be deleted on request. Your fee receipts already-issued are kept for our books.

GF, Govind Dham, Railway Road, Garhi Harsaru, Gurgaon – 122505. Easy to reach from across Gurgaon. Open in Google Maps →

Two numbers, either works for calls and WhatsApp: 9711171753 and 9910468040. For quick chats, WhatsApp us here.

Yes — @shriradharamanlibrary. Latest photos, offers, holiday notes, and the occasional behind-the-scenes.

Yes — active members can join the SRRL WhatsApp group for offers, holiday alerts, new-facility news, and direct Q&A with the front desk. The join QR is on a poster inside the library and on the Posters page.